Shop No. 2, Building 9, Vijay
Gardens, Kavesar, Off. Ghodbunder Road, Thane – 400615
Ph.: +91 9820073514 Email.: email@example.com
Thank you for choosing Blue Planet Holidays
The Blue Planet team is committed to ensure that all Travellers get
services from our contracted service providers as requested and
confirmed to them, we try our best to offer maximum support to you
before & during travel and make your holidays an enjoyable &
memorable experience . The Terms & Conditions are given hereunder,
all Guests / Travellers / Passengers are requested to READ,
UNDERSTAND & ACCEPT all Terms & Conditions before booking any travel
arrangements with Blue Planet Holidays Pvt. Ltd. These conditions
are applicable to every client, who books a tour or travel
arrangement with Blue Planet Holidays Pvt. Ltd..
Scope of Work / Activity
The scope of work / activity is limited to the
description as given to you while offering the quote. All the
inclusions / exclusions are clearly defined in your proposal. Any
changes / additions / modifications required will be subject to
availability and at an additional cost, payment in such cases may be
required to be paid directly to supplier.
Booking / Reservations
In order to handle your reservations efficiently kindly advice full
details of the group or individuals with regards to your arrival &
departure, cruise / flight / rail details, dates of travel, age of
children, number of passengers, room requirements, seat / meal, any
special handling, sightseeing options, passport details Etc. Please
ensure that all names are spelt correct and match the details
exactly as shown on your passport(s). It is your responsibility to
advise us of the correct information at the time of booking, as you
will incur substantial costs to amend details at a later stage if
the information you supplied was incorrect. All requests for
reservations will be confirmed by Tel. / Email, Travellers are
requested to go thru the confirmations provided. All tours / travel
arrangements booked are NON TRANSFERABLE. By making the payment you
are giving confirmation / acceptance to all the Terms & Conditions
mentioned herein. If the full payments are not made in time / before
departure, Blue Planet Holidays reserves the right to cancel the
booking / travel arrangements with consequent forfeiture of deposit
and the deduction of cancellation charges as applicable.
All prices are subject to availability, and can be withdrawn or
modified without notice until a booking has been confirmed and
payment received in full. Once a booking has been made at a quoted
price, but until full payment is made; the price may change due to
exchange rate fluctuations, taxes & surcharges, season change, Etc.
Any change to the original quoted price shall be advised with
sufficient notice to enable final payments to be made.
We accept payments thru cheque’s, credit cards and direct deposit
for all purchases:
Cheque – All cheques to be drawn in favor of “Blue Planet Holidays
Credit card – All payments via Credit cards have to be swiped in our
office, credit card payments attract additional surcharge.
Cash / Direct deposits / Transfers – Clients can make direct
deposits / transfers in cash / NEFT / RTGS, bank details
HDFC Bank Ltd.
Current A/c No. – 50200002128885
Account name – Blue Planet Holidays Pvt. Ltd.
Address – Suraj House, Shop No. 1 & 2, Patlipada, Off. Ghodbunder
Road, Thane – 400 607
IFSC / RTGF / NEFT – HDFC0000814
At the time of booking / confirming a tour / travel arrangement a
booking amount / deposit is required to hold the reservation. The
Booking amount / deposit is NON REFUNDABLE. The payment schedule for
every booking is advised at the time of confirmation. Pre-payment
for all services should be made in the respective currencies (INR /
EURO / USD) or as applicable. All travel vouchers / travel documents
will be released after receipt of final payments. Non payment of the
final balance by the due date entitles Blue Planet Holidays to
cancel the booking and forfeit any deposit / advance paid by the
client towards cancellation charges.
Amendments / Modifications /
Any Amendment / modification / change made to a
confirmed itinerary / tour will attract additional cost. The change
required can be made subject to availability of the new requirement
and the complete payments of the additional cost thereon. In case of
FORCE MAJEURE conditions, Blue Planet Holidays reserves the right to
change / modify / vary / alter the tour itinerary and the tour cost
accordingly. Such changes shall be intimated to the passengers,
prior to the start of the tour or on tour as the case may be.
Additional charges, if any, due to such changes, over and above the
tour cost have to be paid by the client before or on tour itself as
the case may be.
Cancellation & Refunds
For any cancellations of confirmed arrangements, a cancellation fee
according to the tour booked will be charged. The cancellation
clause is defined in the proposal / quote given to all clients. An
intimation / request in writing is required to cancel any tour /
travel arrangement booked by Blue Planet Holidays. The booking
amount / deposit is Non Refundable. Cancellation cost can be minimum
to the deposit amount or upto 100% of tour cost, this depends on the
booking, season, time of cancellation, Etc.
Refunds if any will be given only after receipt of the same from
service providers / suppliers, the refunds processing time may vary
from 2 weeks to 10 weeks. There will be no refund on curtailed stay
or any missed / partially used / unutilized services.
All hotels selected are in consultation with the client, their
preferences & budget. All accommodation offered are based on sharing
a twin / double room. Single occupancy rooms are available at a
higher cost. In the event hotel accommodation in the requested hotel
is not available / overbooked, every effort will be made for an
alternate accommodation of similar category.
All Passengers / Travellers are required to abide by the local
check-in & check-out policy, an indication of check-in &
check-out times is listed below:
In India – Check-in is 12 noon & check-out is 10am.
International - Check-in is 3pm & check-out is 12 noon.
Any early check-in or late check-out requests are subject to
availability and on the hotels discretion. These requests can be
confirmed only by making additional payment. Any special request for
bed type, early check in, late check out, smoking room, adjacent or
opposite rooms, Etc. are not guaranteed. They are subject to
availability & at the hotels discretion. All incidental / additional
facilities used including Laundry, telephone, mini bar, alcohol,
beverages, food, optional excursions, Etc. if availed, have to be
paid by the client directly to the hotel.
All the required travel documents should be submitted to Blue Planet
Holidays as & when required. Your Passport should be valid for a
minimum period of 6 months beyond the intended date of stay, ensure
3 complete blank pages in the passport for the purpose of visa
stamping. In case of refusal of visa, all cancellation terms as
specified will apply. Blue Planet Holidays is not responsible for
any charges; fees or penalties that subsequently may be imposed by
any government agency or for charges incurred due to incorrect
Passport & Visa
All Passengers are responsible for their travel documents, kindly
ensure that you have valid passports, visas & reentry permits which
meet the requirements of immigration / government authorities. Any
fines, penalties, payments or expenditures incurred as a result of
such documents not meeting the requirements of those authorities
will be your sole responsibility. As an intermediary we at Blue
Planet Holidays are only assisting & facilitating the visa process.
Granting a visa is at the discretion of the consulate, In no way
shall Blue Planet Holidays be responsible for delays or refusal of
visa. Consulates give an indication of the minimum number of days it
takes to obtain the visa, the same may be extended by the consulate
for various reasons, it is advisable to get the visa’s done well in
advance. All travel documents are handled with utmost care, however
if any damage is caused to any passport / travel documents due to
handling of courier services or by a third party, Blue Planet
Holidays will not be held responsible.
It is the Passengers / Travellers responsibility to ensure that the
yellow fever vaccination is updated. A few countries in Africa &
South America are yellow fever infected, when traveling to these
countries or coming back enroute these countries, it is mandatory to
hold the vaccination certificate.
The tour cost does not include insurance charges. All Passengers /
Travellers are advised and recommended to acquire adequate Insurance
Policy and consolidated Overseas Travel Insurance cover as per their
requirement or of the Government of the Country concerned to meet
expenses including medical, legal, hospitalization, accident Etc.
during the tour. Blue Planet Holidays is not liable / responsible
for any reason whatsoever, for follow up or settlement of insurance
claims and it is a matter solely between the concerned insurance
company and the client.
It is presumed that the Guests / Travellers / Passengers who have
booked a tour / travel arrangement are in good health & are
medically fit to undertake the said tour. It is understood that the
guests have gone through the itinerary and are well aware about the
travel details. If on tour, in case of any health emergency or
health related issues, the guests shall be solely responsible to
make their own arrangements for any medical assistance.
We at Blue Planet Holidays do our best to offer our guests on
holidays an enjoyable & trouble free holiday. However occasionally
things do go wrong, if you have any grievance, complaints or you are
not satisfied with any of the service providers or any specific
incident / issue, we urge you to give us a written complaint on the
same. We shall follow up with the service provider and our effort
will be to get you a reasonable reply / apology / compensation as
offered. Your feedback also helps us in our continued effort to
validate & grade all our service providers to ensure the highest
level of customer satisfaction.
It is understood that, Blue Planet Holidays will act as an agent
only for all services confirmed to you. Further we shall not be
responsible for any loss, injury or damage resulting from; Acts of
God, terror strikes, dangers, fire, breakdown of machinery,
equipment or vehicles, deaths, Acts of Government authority, wars,
civil disturbances, riots, thefts, pilferage, epidemics, quarantines
or any delays or changes including any extra expense which the
passenger may incur as a result of any of the forgoing causes.
Further, all the services are provided by independent entities, we
do not operate nor own or control any means of transportation,
hotels, airlines, restaurants, ships & cruises, places of
entertainment like theme parks, museums, art galleries, Etc., and
therefore cannot assume any liability in case of injury loss,
damage, delay or accident, delay or irregularity which may be caused
by defect in any vehicle or for any reason whatsoever or through
acts or default of any supplier or company or person engaged in
carrying out the arrangements. Consequently, any delay injury,
death, loss or damage is caused on the above account does not render
us liable to the clients, who have chosen us as organizers. We will
not be responsible for costs incurred by passengers not having
proper documents or missing any of their sightseeing tours /
connections due to their negligence.